Part one of a five-part interview series about the challenges and opportunities that social media presents to the brand idea.
Marketers who want to take full advantage of social media need to first understand that social media has forced brands and consumers into a new relationship. At its heart, advertising is the act of storytelling. Before social media, a brand could, without doubt, lay claim to being the teller of its own story. A message was broadcast through one-way media channels – television, radio, out-of-home, print – to an audience that was largely only intended to receive. Today the roles are recast and consumers are empowered to share their opinions as never before. I talk to
Jack Perone, VP, Strategic Planning Director at
JWT Canada, about the changing role of brands in competition with so many consumer voices.
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